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Our Contract And Terms Of Sale

We are, our registered office and main trading address is 242 Acklam Road, Portobello, London W10 5JJ.

By placing an order on our Site you confirm your acceptance of the below Terms and Conditions. We retain the right to amend these from time to time, without notice to you. These terms were most recently updated on 30th July 2019.

Our Contract:

Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process will allow you to amend any errors before submitting your order. You will not be able to make any changes to your order after clicking “confirm and pay” so please take the time to check that the details of your order are correct before it is submitted.

When you place an Order with us, you agree and undertake that:

  • All details provided by you to us are correct, true and accurate;
  • You are an authorised user of the credit or debit card used to pay for your Order; and,
  • There are sufficient funds to cover the cost of the products you are ordering.   

Once an order has been placed you will receive an e-mail acknowledging that we have received your order. This email will only be an acknowledgement and does not constitute acceptance of your Order. A contract between us for the purchase of the products will not be formed until your payment has been approved and received by us, namely, when we have debited your credit or debit card.
We will then send you an email that confirms that the Items have been despatched.

Please note that items are subject to availability. If we are unable to supply you with an Item in these circumstances we will inform you of this by e-mail. 

If you have already paid for the Items, we will refund you the full amount including any delivery costs charged as soon as possible.

We reserve the right to refuse an order, if for example if the Item you have ordered is out of stock, if we are unable to obtain authorisation of payment, if there is an error in the product information including price or promotion or if we suspect fraudulent activity.

Once an order has been submitted it may not be cancelled. However it can be returned once it has been delivered.

In order to contract with us, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. We retain the right to refuse any request or Order made by you and the right to decline to open or at any time close your ‘Moore House Cocktail Company’ account at our sole discretion.

Terms of Sale

The images of the Items on the Sites are for illustrative purposes only.

We take care to ensure that all details, descriptions and prices of Items displayed on our site are as accurate as possible. We reserve the right to refuse orders where information about Items has been mis-published, including without limitation prices and promotions.

We take all reasonable care to ensure that the prices of Items are correct at the time when the relevant information is entered onto the Sites. Prices for Items may change from time to time without notice. However, these changes will not affect orders that have already been despatched.

All promotions and discount codes may be subject to additional terms and conditions and limited by time. There may be items on sale that we exclude from all promotions and discount codes.

The price of an Item does not include delivery and returns charges. You will be provided with details of our delivery charges during the order process. You can get more information about charges for returning items in ‘Shipping”

Whilst we take the utmost care in ensuring that the content on the Sites regarding associated services such as shipping, payment terms, offers, promotions and delivery timescales is accurate, the Sites may at times contain typographical errors or other or inaccuracies. We therefore, reserve the right to correct any errors, or omissions and to change or update information at any time without prior notice. Where this affects an order that you have already placed we will notify you of the error if it will impact upon your order. In this regard, we reserve the right to cancel any orders that you have placed based on information on the Sites that may contain errors or inaccuracies.

Any guarantees or representations made as to despatch and delivery times are subject to availability. We will not be responsible for any delays resulting from postal, delivery or despatch problems or force majeure issues.


Once we have received your Order we will carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction.

No products will be dispatched until this pre-authorisation check has been completed. Your card will be debited once the Order has been accepted by us.

You can only redeem valid gift vouchers once.

You can pay for Items (including the Delivery Service) on the Sites using the following payment options:

PayPal, ShopifyPay

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified as soon as possible.

All Items ordered remain our property until we receive full payment from you.

Cancelling Your Contract

 If you are emailing us please include details of your order to help us to identify you including your name, address and order number.

You must take reasonable care of the items. Whilst you may inspect the Items when they are in your possession you must not use them.

We will not be responsible for any loss or damage to Items that occur before they are returned to us including where they are lost or damaged in transit.

If you cancel your contract you will be refunded the price you paid for the Items within your order

The refund will be made to the original method of payment you used, within 10 calendar days of our receipt of the cancelled Items.

Intellectual Property, Software and Content

The intellectual property rights in the content and software made available on or through this Website remain the sole property of The Moore House Cocktail Company and are protected by copyright and trademark law and treaties in the UK and internationally. The Moore House Cocktail Company reserves all such rights to itself, including all moral and licensing rights.

We allow you to temporarily store, display or print content from this Website provided only that it is for your own personal use and deleted once you no longer need it.

We do not permit you to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content on this Website or contained in our communications with you. In particular, we reserve the right to take legal action against you if, for any reason, you use any such content in connection with any business or commercial enterprise, except where you have done so with our prior written consent and within the bounds of that consent.

You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by us.

Please see the section ‘Disclaimer of Liability’ below regarding content accuracy.

 Disclaimer of Liability

 The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary, to the fullest extent permitted by law, The Moore House Cocktail Company and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.


If any part of our Terms and Conditions are considered unenforceable (including any provision in which we exclude our liability to you) the enforceability of the remainder of our terms and policies will not be affected and shall remain applicable to you, in full force and effect.


If you breach these Terms and Conditions or our policies and we take no action, we will still be entitled to use our rights and remedies for the fullest period allowed by law and in any other situation connected to your breach.

Governing Law and Jurisdiction

These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.

Entire Agreement

The Terms and Conditions on this Website together with any other terms encountered as part of the Order transaction constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and ‘The Moore House Cocktail Company'.